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Bob and Laurie M and Bruce D.
In 1995 founders Bruce Dean and Bob & Laurie Manley opened the first Black Bear Diner in Mt. Shasta, CA. Their mission was simple: create a fun and friendly atmosphere where the local community could enjoy huge portions of home-style cooking at a reasonable price. Today, we continue their mission at every Black Bear Diner across the country, as we passionately provide guests an outstanding experience. Our menu offers comfort food classics, and our entire menu is offered all day long. Whether you are craving pancakes at 8 pm or pot roast at 8 am – we’ve got something for everyone. Enjoy your meal in our family-friendly, cabin-themed diner with our welcoming staff or order to enjoy in the comfort of your home.
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- 11/26/2021Updated review
We usually choose this spot as our breakfast place because their pancakes are to die for and usually the service is never an issue. Welp, today sucked. We waited about 20 mins for a table and when we got one, I believe our servers name was Kelsey. We were seated in the area behind the registers up front where there were only like 2 other tables seated as well, which lead me to believe it was being treated as tables needed to be taken outside of the servers section because you never saw the same person working back there. She greeted us pretty quickly, asked us for drinks, and we said two coffees and two waters. She brought back the waters and never brought us the coffee. We waited about 30-35 mins for our food which is a lot longer than normal, but what was really annoying was the fact that after 25 mins of waiting, we were told they were out of the cinnamon roll french toast, which is what i ordered. Not sure why it took 25 mins to notice but this is only extra irritating because every time we come here and try to order it, they never have it. She was only seen again to tell us about the kitchen not having what we wanted and then again when delivering our food, which wasn’t even that hot. After that, we didn’t see her again until she was delivering the bill, which still had the charge for the french toast on the bill when we couldn’t even have it. We tried to get her attention to come have her remove it but was unsuccessful and then we just agreed to bring it up at checkout in the front. She didn’t charge us for the coffees which further confirmed we knew she forgot. Another thing we noticed is that in the time of our dine in, a party of 14 was sat right next to us and it was a real bummer seeing how attentive that server was to their table. Pretty sure most of them ordered coffee and got it immediately, so that debunked our theory that maybe they were out and that’s why we didn’t get it. The real kicker was seeing their food delivered to them as we were leaving and thinking how the heck did a party of 14 wait less to receive their food than just 2 people who was seated way before them.
They must’ve been short staffed or something but honestly, note to self not to come here during a holiday week or if they have a wait. Not worth the trouble.12/25/2020Previous review
never been to black bear diner so we decided to go on christmas (yes we were those people) because it was the only thing opened. there were just two of us looking to have a late breakfast after moving to utah and not having any family out here to celebrate with. we didn’t care that we were still in pajamas and our server Shanae did not pay any mind to it either. she was the sweetest person and could not have had a better attitude about working on christmas day. she was positive, cheery, and so helpful. she not only took care of everything we needed, but she was working so hard assembling to-go orders as well. as someone who is also in the service industry, i could tell she was busy but never made us feel unattended to. it only felt right to leave her some christmas cheer that was WELL deserved. keep it up girl, and stay positive! Merry Christmas!
AJ at Black Bear is the best waiter ever. He genuinely cares about providing excellent service and is so kind. He ensured our meals were exactly what we ordered and that the food was great tasting. He accommodated our family and he is the reason we will come back. Thank you AJ!
We are regulars and we love Black Bear! They have great breakfast options. Our food is always outstanding and the service is even better! Our favorite severs is Carlos. He is friendly, kind, attentive and speedy!
Every breakfast I have eaten at Black Bear Riverton has been served exactly as ordered, hot and delicious. The waffles are beyond yummy. The price on the items I order offers a good value relative to other restaurants serving similar items. Even when there are many customers waiting for tables, the host does a great job of getting customers seated and the wait staff is prompt to provide menus. Special requests on our orders are always accommodated. Yesterday AJ was our waiter; he was pleasant and professional. All the wait staff have been great to us. We’ll be back!
Always a lovely experience at this Diner. We didn’t wait long to be seated at all. Our server Carlos is a very polite and accommodating. I had an amazing omelette as all the portions are big enough to never leave you hungry!! Their bacon is so nice and crispy so definitely get that on the side. Will always come back again and you should too.
We love the Black Bear for breakfast. We always go to the one in West Jordan. We were so happy to see them open one in Riverton. But after trying it three different times and always getting the same result….we’ll be sticking with the West Jordan location. We had to ask every single time to have our coffee refilled. It takes 20-30 minutes to get our food and every time it comes out cold. For this to happen 3 separate times is ridiculous. Each time they were not too busy. Hope they figure out out….soon!
I ordered their chicken fried steak Benedict thru a delivery service. Very disappointed. Their hollandaise sauce was a really bright yellow. Think close to neon. And their hash browns were not crispy at all. And no flavor. Overall, it was a big waste of money. Ended up throwing most of it out.
This Black Bear Diner was really good and fast about getting us seated. And our server AJ was amazing and very attentive and making sure we had everything that we needed ! And kept our drinks full!
Good food–I like the country potatoes and biscuits in particular
Good service (Gracen)–friendly and attentive
Soooooo many bears–from the ketchup, to the decor, and exterior
Great customer service and good food. I want to start with my amazing server Carlos, attentive with a smile and always polite. Carlos, made my dine in enjoyable and the food is mouth watering good. Always clean my plate.